Help & support
A hand through
the forest.
Answers to common questions about Tiko’s Quest. For anything else, you can contact me directly.
How do I play?
Use the directional pad or swipe the board. Gather every sunseed, then reach the gate. Push moss stones by walking into them, and use Shift at a moonwell to change phases. The in-game guide explains creatures and terrain.
How do hearts work?
You can hold up to three hearts. A failed attempt costs one heart. After a one-hour wait, opening or returning to the game lets you claim one heart, up to the cap. Time away does not automatically refill every heart. Restarting is free.
Do I need to pay to unlock rooms?
All 1,000 rooms unlock in order through play. Heart refills and rewarded videos are optional. The game needs a connection for purchases and videos; the puzzles themselves work offline.
A purchase did not appear. What should I do?
Keep the app installed and connected to the internet so pending transactions can finish. Do not delete the app to troubleshoot: progress and delivered hearts are stored locally. If the problem continues, email the app version, time of purchase, and Apple order reference. Do not send payment card details. For refund requests, use Apple’s purchase support.
Will my progress sync or survive reinstalling?
The current version saves progress locally and has no developer-run cloud sync or reinstall recovery. Deleting the app may permanently remove progress and unused hearts. Device backups are managed separately by Apple.
Why is a rewarded video unavailable?
A video may not be available because of the connection, consent choices, ad availability, or the current build configuration. You can wait for a free heart. Where offered, the settings screen includes “Ad privacy choices”.
How can I try the beta?
Visit the TestFlight invitation. Places and availability depend on the beta’s status and Apple’s review. If the invitation is unavailable, contact Paul for help.